Discover Contact Centre Wallboards Are Now Available on AWS Marketplace For Amazon Connect

5 days ago
3 min read

Updated: 12 hours ago

Making Discover available through AWS Marketplace has been one of the most common requests from the Amazon Connect community since we burst on to the scene a few years ago.

At first, our singular goal was to integrate Amazon Connect with Discover. We had the AWS Marketplace conversation early on and made the call that availability through marketplace was the least important aspect of the project.

We were wrong, AWS Marketplace is where you like to shop, you told us so and here we are.

AWS Marketplace listing for Discover Real-Time Contact Centre Wallboards by Grey Space, with description text below.

What is Discover?

If you've landed here and aren't yet familiar with Discover, let's get you up to speed.

Discover is our real time contact centre wallboard solution for Avaya Aura Contact Center (AACC), Avaya Contact Center Select (ACCS), and now Amazon Connect.

We began development back in 2016 as an experimental project after seeing our own customer's contact centre solutions bundled with wallboards that felt like more of an afterthought than a core part of a contact centre.

The scope of the project grew significantly and over time that experiment became a production ready solution, and something we were really proud of.

Since the launch of version 1.0, Discover has evolved into something much, much more powerful.

Here are some of the highlights from our AWS Marketplace listing:

Insight: KPIs refresh as quickly as every 2 seconds, enabling decisive action in dynamic contact centres.
Simplicity: Launch wallboards securely via web browser - no software, no credentials, no coding required.
Flexibility: Deploy in a private cloud environment or self-host.
Accessibility: Compatible with Smart TVs, PCs, tablets, and mobile devices, so teams can access information anywhere.
Customisation: Build playlists of up to five wallboards per device, apply your own branding, or work with us to design layouts built from the ground up to your exact specifications.
Control: Role-based permissions and workspace features ensure secure, tailored access for administrators, teams, and clients.
Technical depth: Real-time diagnostics, logging, and remote session control give IT teams the tools they need to manage performance.
Engagement: Dynamic colours and animations highlight critical KPIs, while messaging features enable updates to be pushed instantly to specific teams, locations, or every wallboard simultaneously.

As a bonus, we're always working on exciting new features beyond the usual security hotfix and maintenance patches and much of our roadmap is driven by community feedback.

Why AWS Marketplace Matters

AWS Marketplace is where many (maybe most) Amazon Connect teams prefer to source their SaaS solutions. It's trusted, regulated, and removes so much of the friction we all experience during the procurement process.

Seeing Discover alongside existing providers gives the people we talk to reassurance that our solution meets AWS's standards and ultimately makes procurement easier, faster, and more transparent.

Something I think we can all get behind.

How Buying Through AWS Marketplace Works

The process is almost identical to how we’ve always worked:

We discuss your requirements.
We create a proposal based on your needs.
Once agreed, we create a custom offer through AWS Marketplace.
You complete the purchase through Marketplace.

It's simple, familiar, and you get all the benefits of AWS billing and governance. We take make a small deviation in our process - you get convenience and piece of mind.