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contact centre dashboard queue status template
Logo Discover contact centre real-time reporting

Contact Centre Wallboards

contact centre dashboard Team Overview
contact centre dashboard agent detail
contact centre dashboard team status template
contact centre dashboard queue detail
contact centre dashboard messaging template
contact centre dashboard Team Overview
contact centre dashboard agent detail and status template

The team at Grey Space is extremely knowledgeable,
helpful, and versatile and have provided a

flawless product.

 

CJ Garzia, Senior ICT Executive
 

contact centre testimonials Centrecom

At a Glance.

No Installs.

Remote Access.

Do absolutely everything via web browser with a modern, responsive UI, and no installs.

Teams can launch wallboards anywhere in the world using any device with a web browser.

Real-Time Refresh.

No Logins.

Wallboard KPIs update the underlying data every 3 seconds so you can take quick, decisive action.

Authorise devices so users can launch wallboards securely without ever touching a keyboard.

Details Matter.

Visual Alerting.

Create rules to apply unique colours and animations dynamically to KPIs - so if your favourite contact centre KPI gets too low, or too high, you won’t miss it.

Real Time Messaging.

Push critical operational information out to every wallboard instantly. Keeping your teams up to date on all developments in your contact centre.

Show Only Relevant Data.

Lists are completely under your control. Define the order or create rules to determine which agent, skill, or routing data appears, and when.

Wallboard Playlists.

Using our wallboard playlist feature, a single device can be configured to rotate up to five different wallboards so you never have to compromise.

real time contact centre wallboard designs

A Template
For Every 
Occasion.

Discover comes with a collection of wallboard  templates created by our designers, so you’ll be up and running within minutes of your first login.

We add new templates with feature releases, and you’ll get to those too - because we’re nice like that.

Custom Wallboards.

If you want to put your own touch on a wallboard or create something new entirely - we’ve got you covered.

Our designers work with your team to create custom wallboards, ranging from the addition of corporate colours and branding to something brand new, built from the ground up to your exact specification.

contact centre custom wallboards

Plug and Play.

Anytime,
Anywhere.

contact centre wallboard browser compatibility

Discover is compatible with Smart TVs, PCs, Laptops, Tablets and Smart Phones so you can launch wallboards from pretty much anywhere.

Rapid Deployment.

Discover is a true turn-key solution, so we'll have you up and running without a lengthy integration project.

Platform Compatibility.

  • Avaya Call Management System (CMS) R15+

  • Avaya Aura Contact Center (AACC) 7.0+

  • Avaya Contact Center Select (ACCS) 7.0+

Custom Integration.

 

We are developing new connectors to enable us to integrate with other contact centre and CCaaS platforms so if you don’t see what you’re looking for, get in touch, we might surprise you.

Features
For
Nerds.

Technical teams, we see you and we appreciate you so Discover includes the tools you need to make your lives easier.

Centralised Administration.

Make changes quickly, easily, and securely, managing every wallboard using only a web browser.

Real-Time Diagnostics and Logging.

Track server health and investigate issues with comprehensive logging available within the UI.

Session Control.

Maintain command and control of every active wallboard session from one place.

 

Asset and User Tenanting.

Separate configuration to allow contact centre users, or your clients to see only what you want them to see.

User Account Roles and Permissions.

Provide safe access for contact centre Team Leaders or unrestricted access to administrators.

FOLLOW
OUR
JOURNEY.

In October 2021 we launched Discover 2.0. A complete reimagining of our real time wallboard solution with a brand new UI and massive new feature set ready for the next generation of CCaaS cloud solutions.

Today we work more closely with our users than ever to release frequent and focussed updates. Their collaboration has made Discover what it is today, and shapes what it becomes tomorrow.

September 2022

real time contact centre wallboard dashboard release notes v23

We made some big changes under the hood for 2.3 to enable faster rendering and bundled that with a bunch of new user facing features, including our new interactive controls for wallboard playlists.

FAQ.

Pricing.

* Cloud hosting with Avaya Call Management System (CMS), Avaya Aura Contact Center (AACC) and Avaya Contact Centre Select (ACCS) requires our Data Collector service to be installed on-premises.

** Prices shown do not include VAT.

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