CONTACT CENTRE WALLBOARDS.
A web-based, blended real-time and historical contact centre wallboard solution for Avaya Aura Contact Centre (AACC), Avaya Contact Centre Select (ACCS), CMS and IQ. Use Discover to enable powerful, modern displays in the office, or at home.
DISCOVER SOMETHING NEW.
No Compromise.
Avaya wallboard displays are powerful but lack the flexibility and aesthetic users expect. Discover was created to take everything that works and make a complete, and mobile solution.
Unlimited Flexibility.
Discover uses templates designed by experts, each with a light and dark theme making an intelligent and modern contact centre display a few clicks away.
Centralised Control.
The included web based administration interface allows users to make changes quickly, easily, and securely, managing every display and screen from a single device.
Fast Deployment.
Available as a cloud or an on-premises solution, Discover is quick to configure and deploy so we’ll have you up and running in days, not weeks or months.
DETAILS MATTER
Dynamic Formatting.
Data is good, but context is key. Using dynamic formatting, the font, style and colour of elements change automatically based on values you define - so if your favourite KPI gets too low, or too high, you won’t miss it.
Real-Time Messaging.
Get essential operational information out to your teams using our real-time messaging feature, or dedicate a display to long form messages to keep your teams up to date on even the most complex developments.
Data Filtering.
Displays featuring lists, such as agents or skills, are completely under your control. Use data filters to define the order in which data appears, or set conditions in which specific rows of data should be hidden.
Template Switching.
Using our Template switching feature a single device can be configured to rotate a playlist of up to five different templates so you never have to compromise.
Display Synchronisation.
Discover refreshes data as often as every 3-seconds. On each refresh, data is buffered and pushed to displays simultaneously to ensure every agent, analyst, and screen in your contact centre is always in-sync.
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MODERN DESIGN.
Discover’s templates mean, whatever your requirement, you are ready to go and can be up and running in minutes.
As we add new templates, you’ll get access to those too - because we’re nice like that.
TRY BESPOKE.
If you want to put your own touch on a display or create something new entirely - we’ve got you covered.
Our designers work with you to create bespoke templates that can range from colours and branding to something brand new, built from the ground up to your exact specification.
PLUG AND PLAY
ANYTIME,
ANYWHERE.
Display and administration interfaces are accessible on any web-enabled device and are supported by all mainstream browsers - making Discover fully compatible with Smart TVs, PCs, Tablets and Mobile Phones.
Compatibility.
Discover supports the following platforms:
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AVAYA IQ 5.1.0 and above
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AVAYA Call Management System (CMS) R15 and above
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AVAYA Aura Contact Center (AACC) 7.0.x and above
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AVAYA Contact Center Select (ACCS) 7.0.x and above
New connectors are in the works that allows integration with other platforms so if you don’t see what you’re looking for, get in touch, we might surprise you.
Unlimited Support.
We offer unlimited support from the moment you go live. No tricks, no messing around, and no limitations - if something goes wrong, or you just have a question, we'll be there for you.
Upgrades and Feature Packs.
We regularly release updates adding optimisations, new features and new functionality. When a new version is ready we’ll let you know and upgrade you to the latest version at your convenience.
Why not check out the latest release notes.
THE NEXT STEP
Make it Your Own.
The configurator allows you to build around your requirements and allows us to create an accurate quote - if there is something you don’t see, get in touch and let us know what you need.
