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Feature Release 2.4

Features, Changes, and Enhancements.

  • Added: New Alerts feature. Users can now create full screen alerts that that appear on displays when conditions are met with full control over the content, rules, and appearance of alerts

  • Added: Display Favourites. Each user can now create a list of their favourite displays for quick launch, or fast switching during a display session.

  • Added: New template selector. Users can now filter and search for their favourite designs by Data Types, Aspect Ratio, Features and Screen Orientation or just browse using the new template gallery.

  • Added: New Enhanced Messaging features. Templates using the new enhanced messaging features benefit from a new look, new animations, and more options.

  • Updated: Interactive Controls. Based on user feedback, the interactive display and screen controls have been completely overhauled to provide a host of new options and a much-improved experience for users across all devices.

  • Added: New Interactive Controls options. Users can now change the behaviour of their display or screen session to toggle data refresh, toggle automatic list paging, change the list page delay, or suppress alerts.

  • Added: Interactive Controls quick launcher. Users can now launch their favourite displays using favourites playlist in interactive controls during a display session.

  • Added: Interactive Preview, Data elements can now be interacted with directly through the interactive preview in the display creator, making display customisation a breeze.

  • Added: Live Display Previews. Thumbnail previews in the display creator are now completely interactive and render the display using the current configuration so users know exactly what the display will look like when it’s launched.

  • Added: New customisation options for graphical, enhanced messaging, and list elements accessible through the element editor.

  • Updated: The threshold class UI has been overhauled to be faster and more intuitive and enable the creation of more complex rules.

  • Updated: Threshold classes have been centralised and are now attached directly to filters rather than displays, creating a much more consistent and efficient experience for users.

  • Added: A new data Item UI, providing centralised control over the labels, abbreviations, and formatting of data as well as the ability to define custom calculations.

  • Added: New data item – Total Active Duration for AACC/ACCS. This new data item reflects the total duration the agent has been in contact, rather than resetting the duration when the agent moves between a talking and hold state, as AACC and ACCS do.

  • Added: Automatic not ready reason code synchronisation with Avaya Aura Contact Centre. Discover can now automatically add, remove, or update not ready reason codes as changes are made on AACC.

  •  Added: New messaging options. In addition to global and tenant messaging, Administrators can now push messages to a single display, or a group of any combination of displays simultaneously and instantly.

  • Updated: The displays UI based on user feedback to make launching multiple displays quicker and more efficient for users.

  • Added: New options for filter images. Users can now add and control the transparency of a background for filter image to ensure contrast between the image and the display background no matter what theme is used.

  • Updated: Screen authorisation has been reworked to enable users and administrators to authorise screens faster, and more easily with less potential for error.

  • Added: Screen quick authorisation. Administrator users can now launch, and authorise a screen on the same device, making authorisation of multiple devices during go-live much faster.

  • Added: A new status indicator to the screens UI. Administrators can now easily identify which screens are active, inactive, or pending authorisation.

  • Added: New settings UI, giving administrators much more control over how Discover looks and behaves.

  • Added: Page delay timer. Administrators can now control at a system level how long Discover takes to change pages on display lists.

  • Added: A configurable thousands separator so displays will show the separator that applies to the global region.

  • Added: New regional date and time formats so dates and times will appear in the way users are accustomed to, no matter where you are in the world.

  • Updated: Display data refresh rates have been centralised so administrators can set a universal refresh rate for all displays.

  • Added: Dashboard refresh. Users can now refresh the real-time license and diagnostic data in the Discover Dashboard without having to use the browser refresh.

  • Added: Dashboard export. Users can now export the license usage trend data in the Discover dashboard to .CSV.

  • Updated: Agent state groups have been overhauled, providing more options, and making their management simpler and more intuitive for new users.

  • Added: New session control options for administrators. A display session limit defining how many display sessions a user can launch concurrently can now be configured as a system wide default, and per user, giving administrators fine control over license consumption.

  • Added: New session controls to limit administration sessions to one per user to limit credentials sharing.

  • Added: User account lock. Administrators can now limit access to Discover for selected users by manually locking user accounts.

  • Added: A new session indicator to the users UI. Administrators can now see the status of each user at a glance, showing which accounts are offline, online, or locked.

  • Updated: Session change detection. Discover will now reflect ANY change made to a display without the need to refresh the browser window. As it is no longer required, we have removed the “Force Refresh” option from the active sessions UI.

  • Updated: The mobile user experience. The Discover UI has received some big upgrades on mobile to make it look and feel as good as it does on desktop.

  • Added: RTDSDK support for AACC and ACCS, allowing us to support a wider range of local and cloud network architectures, and better control over how real-time data is refreshed.

  • Added: New integration option for Avaya Callback Assist enabling Avaya Callback Assist data to appear alongside contact centre or CCaaS KPIs on Discover Displays.

  • Added: New connection architecture. A single instance of Discover can now integrate with multiple Contact Centre or CCaaS platforms simultaneously.

Wallboard and Dashboard Templates.

  • Updated: Element and Template Refactor. Every single one of our Data Elements and Templates have been rebuilt from the ground up to ensure each support the most up to date Discover feature set and create a framework for planned future features to enable a smooth and seamless implementation.

  • Added: New Page Controls to lists on Discover displays. Users can now manually scroll pages or select specific pages.

  • Added: A package of 34 new and revised templates including extended support for vertical display orientation and route-based data.

Bug Fixes and Optimisations.

  • Optimisation: UI optimisations and changes have been made on the front end and behind the scenes to improve performance and enhance the user experience.

  • Optimisation: Error handling has been improved, decreasing CPU usage on the client.

  • Fixed: A bug where the Agent Status Donut would sometimes render a gradient on a segment.

  • Fixed: A bug where selecting some time zones would cause the Discover Administration UI to error.

  • Fixed: A bug where uploading a new image with the same file name to the Image Editor did not update the Image Preview.

  • Optimisation: The calculations process has been optimised to improve server performance.

  • Fixed: User session tracking failure when multiple users were attempting to write license utilisation data to the database simultaneously causing license utilisation to be reported incorrectly.

  • Fixed: An issue where the data collector would fail to recover during a session interruption. The data collector will now establish a new connection under these circumstances.

Known Issues.

  • Displays: Google Chrome applies anti-aliasing to the split donut data element when an animated threshold class is applied and active, which can cause the element to appear “soft” or “fuzzy” on devices using lower resolutions.

  • Displays: Google Chrome applies anti-aliasing to the agent status donut element during animated transitions which can cause the element to appear “soft” or “fuzzy” during the transition on devices using lower resolutions.

  • Displays and UI: Mozilla Firefox’s sub-pixel rendering can cause the borders on list page controls to disappear in thumbnail previews or when viewing a display or screen in a browser window at a small scale.

  • UI: The table column order icon appears with a slight vertical offset in tables using a button in the header row.

  • UI: On mobile browsers, the create button on some UI forms may require the user to scroll to the bottom of the form before the button will appear.

  • UI: Changes to agent state group names are not reflected in template previews without a manual refresh of the template cache.

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