Grey Space
Grey Space
Avaya Contact Centre Specialists

A jack of all trades is the master of none.

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Specialising exclusively in AVAYA contact centre technology, we bring knowledge and experience you won’t get from other service providers.

Our professional services range from the design and implementation of call flows, custom reporting or multi-channel solutions to pure consultancy where we play the role of AVAYA expert representing your business during a project. If all you need is a single day of training, we can do that too.

See our Services page for inspiration.



0808 167 4222



You’re In Good Company.

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Great professionals to work with who are extremely knowledgeable about Avaya technology. Adaptable to customer needs, bring a thorough approach and their ability to deliver in short timeframes is second to none.
Jennifer Barr
Contact Centre Project Manager
Working with Grey Space is a pleasure. Their team are knowledgeable and able to articulate complicated scenarios with ease. A safe pair of hands to entrust in the delivery of your project.
Daren Wallington
Business Development Director
I’d like to thank Craig for the successful delivery of the Adapt software and for the professionalism you showed during this period. Your knowledge and subject matter experience was excellent.
Rajesh Hallan
Project Manager
Great company to work with - extremely knowledgeable and helpful. Highly recommended.
Christine Murphy
Project Manager
I worked with Laurie on a project to move two lines of business from one contact centre to two separate contact centres. These were high-volume, high-profile and had changes until the 11th hour. Throughout, Laurie remained professional, logical and flexible in regards to the businesses needs but also in providing solutions to late changes. The project was a big success that was, in no small part, thanks to Laurie and his efforts throughout.
Andrew Eustace
Product Manager

Meet The Team

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Managing Director

Laurie has delivered small scale to enterprise AVAYA contact centre projects and professional services for some of the worlds biggest brands in over 15 countries across the UK, Europe and the Middle East.

A stickler for process, Laurie has excelled in developing strategies to deploy, manage and administer AVAYA technology now in use by both clients and vendors.


Managing Director

With over a decade of contact centre experience, Craig has developed, deployed and supported cutting edge AVAYA solutions for established brands across the world.

In his previous roles at Sabio, Teleperformance, and Dell, Craig earned a reputation for being a bit of an MI and reporting wizard - sort of like a horse whisperer but with data.

Hello, Grey Space?

Get in touch if you have any questions about our services, products or the technology we support.

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