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REPORT AUTOMATION.

Enhance Avaya Aura Contact Centre (AACC), Avaya Contact Centre Select (ACCS), CMS or IQ reporting platforms with tools to automate the extraction, processing, distribution and storage of contact centre data - spend less time collecting the data you need.

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Enable Better Integration.

Inject contact centre data directly into a database for integration with other platforms and applications, export to a network location using FTP, SFTP or SCP, or get data into the right hands, quickly, and easily using email distribution.

Quick and Easy Deployment.

Host Adapt on your own infrastructure or let us host everything for you on a private cloud using Microsoft Azure Cloud Services.

Future Proof.

Adapt uses connectors to integrate with different reporting platforms allowing the development of new connectors as technology and requirements evolve - this means if you migrate from one platform to another, you can bring Adapt with you.

Web-based Administration.

Manage everything with Adapt’s browser based administration interface - no install required, simply open a web page and start making changes.

WE'VE GOT YOUR BACK.

Unlimited Support.

We offer unlimited support from the moment you go live, no messing around, no limitations - simply put, if something goes wrong we’ll fix it.

Upgrades and Feature Packs.

From time to time we release patches, adding features and functionality. When a new version is ready we’ll contact you to organise a convenient time to upgrade you to the latest release.

FUTURE FRIENDLY. BACKWARDS COMPATIBLE.

Reporting Platform

  • Avaya IQ 5.1.0 and above

  • Avaya Call Management System (CMS) R15 and above

  • Avaya Aura Contact Center (AACC) 7.0.x and above

  • Avaya Contact Center Select (ACCS) 7.0.x and above

 

Database

  • Microsoft SQL Server

  • Microsoft Access

  • ODBC

 

Workforce Management (WFM)

Historical and intraday feeds for WFM platforms are widely supported using file collection.

Custom Requirement

We are adding compatible contact centre reporting products and database technologies so if you don’t see what you’re looking for, get in touch.

Make it Your Own.

The configurator allows you to build around your requirements and allows us to create an accurate quote - if there is something you don’t see, get in touch and let us know what you need.

Choose where to host Adapt.

Install and host Adapt in your own data centre or that of your chosen provider.

Let us host Adapt for you in our private cloud using Microsoft's Azure infrastructure.

Tell us what you need.

Select your platform from the list.

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Attach and distribute reports throughout your organisation via email.

Inject data directly into a SQL database for warehousing or further processing.

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Additional connectors allow simultaneous connection to multiple ACDs.

Your Details.

Choose how you'd like to pay.

Not a fan of paperwork? Pay your subscription up front for the year.

If cash flow is important - pay your subscription on a monthly basis.

What Happens Next.

Once you have configured Adapt, click the "Get A Quote" button and we'll create a quote based on your configuration and have it with you the next business day.

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READY FOR A TEST DRIVE?