REPORT AUTOMATION.
Enhance Avaya Aura Contact Center (AACC), Avaya Contact Center Select (ACCS), or Avaya CMS reporting platforms with tools to automate the extraction, processing, distribution and storage of contact centre data - spend less time collecting the data you need.
Better Integration.
Inject contact centre data directly into a database for integration with other platforms and applications, export to a network location using FTP, SFTP or SCP, or get data into the right hands, quickly, and easily using email distribution.
Quick and Easy Deployment.
Host Adapt on your own infrastructure or let us host everything for you on a private cloud using Microsoft Azure Cloud Services.
Future Proof.
Adapt uses connectors to integrate with different reporting platforms allowing the development of new connectors as technology and requirements evolve - this means if you migrate from one platform to another, you can bring Adapt with you.
Web-based Administration.
Manage everything with Adapt’s browser based administration interface - no install required, simply open a web page and start making changes.
WE'VE GOT YOUR BACK.
Unlimited Support.
We offer unlimited support from the moment you go live, no messing around, no limitations - simply put, if something goes wrong we’ll fix it.
Upgrades and Feature Packs.
From time to time we release patches, adding features and functionality. When a new version is ready we’ll contact you to organise a convenient time to upgrade you to the latest release.
FUTURE FRIENDLY. BACKWARDS COMPATIBLE.
Reporting Platform
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Avaya Call Management System (CMS) R15 and above
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Avaya Aura Contact Center (AACC) 7.0.x and above
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Avaya Contact Center Select (ACCS) 7.0.x and above
Database
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Microsoft SQL Server
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Microsoft Access
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ODBC
Workforce Management (WFM)
Historical and intraday feeds for WFM platforms are widely supported using file collection.
Custom Requirement
We are adding compatible contact centre reporting products and database technologies so if you don’t see what you’re looking for, get in touch.
Make it Your Own.
The configurator allows you to build around your requirements and allows us to create an accurate quote - if there is something you don’t see, get in touch and let us know what you need.
