We talk a lot about the "in your face features" our users enjoy, but there is another type of user, a user working silently and diligently behind the scenes to provide a smooth experience to their users every day.
Administrators. We see you, we appreciate you, and although we don't talk about the features you need as much as we should, know that Discover is built for you too.
Real-Time Diagnostics and Logging
Track server health and investigate issues with comprehensive logging using a web-based UI, no text files.
Wallboard Session Control
Maintain command and control of every active wallboard session from one place.
User Account Roles and Permissions
Provide safe access for contact centre users or unrestricted access to administrators.
Asset and User Tenanting
Create configuration to allow contact centre users to see only what you want them to see.