As development continues on the many, MANY features and changes coming with Discover 2.4 we recently completed final testing on the new alert system.
Our contact centre wallboard alerts contain a set of user created rules to determine when an alert will trigger - the appearance and animation style, the text content (including real time references to data!), and how long the alert will remain on screen is entirely user configurable.
Coming to a wallboard near you Q3 this year.