Discover 2.4 Contact Centre Wallboard Update - What's New and How to Upgrade

After an extended development cycle, the next version of Discover is finally ready for release.

Discover 2.4 has been a collaborative effort with our users, with a particular focus on our most demanding environments — including police force teams who rely on Discover for real‑time operational visibility.

It’s been a huge undertaking, but what we’ve created is a critical foundation for future updates.

What’s New in Discover 2.4

• Improved performance across all wallboard layouts

• UI refinements for clearer, more accessible data visualisation

• Enhanced stability for high‑traffic environments

• Lots of quality‑of‑life improvements based on customer feedback

Check out the release notes for a complete list of everything that's changed - it's a lot.

Why We Extended the Release Timeline

We originally planned to release in 2023, but extending the timeline gave us the space to refine the UI and user experience across both desktop and mobile, and to optimise backend performance and reliability to meet the stability standards our customers expect from Discover wallboards.

In mission‑critical environments, downtime simply isn’t an option. Our goal was to deliver a rock‑solid release for teams who depend on real‑time accuracy all day, every day.

How to Get the Update

Our support team will begin scheduling upgrade windows once the updated user guides are published.

If you’re extra eager to move to 2.4, get in touch and we’ll make sure you’re in the queue.

Stay Updated

To learn more about Discover real‑time wallboards, visit the product page. You can also follow upcoming releases on the Discover Feature Release Timeline.

If you have questions or ideas, we’d love to hear from you — just head over to our contact page to share your thoughts.