I once ordered a cup of tea in a hotel. Expecting a perfectly functional cup and saucer I was surprised to be presented with a tea pot and infuser, pre-warmed cup and an individually wrapped biscuit.

This experience represents the Grey Space ethos - it’s not just about getting the job done but going beyond expectation to deliver the best possible result.
— Laurie


With over a decade of contact centre experience, I think I can say I've found my vocation.

I've worked for some of the biggest outsource providers in the world. I worked for Dell, providing workforce planning services across three continents. Throughout my career I've worked in real-time and resource planning functions, MI development, and I started out by answering phones. I've seen most aspects of contact centre life.

For five years at Sabio (a leading contact centre technology provider) I delivered cutting edge contact centre solutions for some household names. Working across almost the entirety of AVAYA's product set, I was the go-to guy for anything related to contact centre reporting.

For more about me and where I've been, click the button below. To hear about what Grey Space can do for you, get in touch.


Knowledge seeker, whiteboard artist and provider of AVAYA contact centre solutions.

I spent the first four years of my career writing code and doing some cool things with IBM zSeries mainframes. In 2013, I saw an opportunity and made the leap to contact centres.

Since then, I have delivered small scale to enterprise level projects, consultancy and training in more countries than I have fingers.

My background gifts me a unique perspective in the industry and serves to enhance my proposition as the guy who can make your contact centre run like a well-oiled machine.

My 'mantra', if you like, is that if something has my name on it, it better be the best version of that thing and so I find myself completely at home in an industry, and a role, where innovation and effort reaps rewards.

Light hearted introduction complete, check out my LinkedIn for more words.