Grey Space
Grey Space
Avaya Contact Centre Specialists

Avaya Report Automation.

 
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Extract. Process. Distribute.


Work More Efficiently

Adapt connects to your reporting platform providing tools to automate data requests and processing so you spend less time gathering the data you need.

Request Only Data You Want

Adapt requests specific call data on your reporting platform - capturing, processing and warehousing only the data you want in the arrangement you want.

Export and Distribute

Send data directly to a database, export a variety of formats to the location of your choice using FTP, SFTP or SCP, or forward the output in an email to multiple recipients.

 Simple. Lightweight. Secure.

Adapt is designed to be lightweight and efficient - a minimum specification Windows Server is all you need.

Operating System Windows Server 2012 R2
vCPU 2 vCPUs @ 2.0GHz
RAM 2GB
Storage Application: 21MB
Logs: Approx 1MB/day
Data: Variable

Don’t have a spare Windows server? No problem, Adapt will happily co-reside with other applications on an existing server.

Future friendly, backwards compatible.

Adapt uses the concept of adapters to communicate with different AVAYA contact centre reporting platforms and is compatible with off-the-shelf database technology for data warehousing.

Reporting Platform

  • IQ 5.1.0 and above

  • CMS R15 and above

Database

  • Microsoft SQL Server

We are expanding the scope of compatible AVAYA products and database technology so if you don’t see what you’re looking for, get in touch.

We’ve got your back.

12 Months Unlimited Support

Adapt doesn’t break - there I said it. We’re so confident we offer 12 months unlimited support from the moment you go live. If something goes wrong with Adapt, we will fix it for you immediately.

Change Over Time

Business and therefore data requirements change over time - that’s why we’ll walk you through everything and include documentation to enable you make changes as and when you need them.

If you need help or advice, we’re a phone call away.

Already a customer?

If you’re having trouble with Adapt click here to raise a ticket and we’ll be right with you.

Ready to go?

 
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