What We Train

Generally Speaking

If it's contact centre related and AVAYA branded, we can help. We hold ourselves to high standards though so there are exceptions, check out our What We Work With page for the products on which we provide exceptional training.

Tailor Made

We've delivered training to hundreds of delegates on topics such as call flow design, custom reporting, configuration, and administration. With our experience of both using and training on AVAYA products, we'd love to work with you to develop your requirements and a course to fit.

Why We Do It

We think training should be more than a tick the box exercise - with proper and focussed training an MI team can identify new efficiencies by better understanding their reporting data. A telephony engineer can spot and fix a fault in a call flow, reducing abandoned calls. A more confident agent can deliver better customer service. Properly delivered training can make all the difference.

Our Approach

Our capabilities in design and implementation inform everything we do and it's that experience which sets us apart as trainers.

We use an interactive and real-world style of training instead of Death by PowerPoint. We're strong believers that it delivers better results and on that basis, we'll use your systems to deliver our course. In return, you get are trainers that can explore your delegates questions and demonstrate the answers.

For a more bespoke requirement we run discovery sessions to gain further insight into the focus of the training and the intended audience to deliver something unique for your business.

Course Options

Classroom Based Training

For a set number of attendees, we'll come to you to provide your operations team with the experience they need to successfully use your AVAYA product. Providing your product is up and running, we'll make sure to get you some hands-on time.

Train The Trainer

We'll ensure that your own training team can comfortably deliver for themselves. We'll tailor delivery for your trainers and help with, or validate, any training materials produced in-house.

Knowledge Transfer

Sometimes your key personnel need a refresher - particularly if you've upgraded your product. We can join them side-by-side and provide enough to make sure that they're asking the right questions to make the session as valuable as possible. 

In scenarios where a new product is being deployed, some simply need to know more than others. A targeted knowledge transfer session, driven by your business processes, may be the answer.