Too Many Options...
We're Still Here
OK, our blog and social media channels have been quiet for a little while. Discover, amongst other things, has kept us busy over the past few months, so I thought I'd remedy that with a quick update on how Discover is evolving.
In February, we dropped Version 1.0, but the work never stopped. We've been planning new features (more on that later if they pan out) and refining our processes based on what's working, and what isn't right now. The latter, is what I want to talk about.
We Got It Wrong
In our quest to build a contact centre wallboard product with endless design flexibility we didn't ask ourselves a crucial question - are unlimited options a good thing?
It turns out the phrase "You can have anything you want" can be more overwhelming than exciting and while lots of options are great in theory, in practice, too many can be prohibitive. I imagine it's why restaurants have menus.
The good news is, as a small company we can make changes, fast. So we hit the drawing board and came up with a concept we are terming "The Element Palette".
The Element Palette is a collection of pre-built graphical elements each with a set of attributes allowing fine control over how an element looks and behaves on a wallboard.
An Example - The Circle
The Circle, as with all of our elements, is made up of smaller components and this is where the magic happens. Any attribute from the list below can be modified to make The Circle appear just how we want it to.
Font (Type, Size, Colour)
Circle Value (Width, Colour, Square/Rounded Edges)
Circle Guide (Visible Yes/No, Width, Colour)
Circle Inner (Visible Yes/No, Size, Colour)
Circle Border (Visible Yes/No, Size, Width, Colour, Square/Round Border)
Now we have a "menu", deciding how data will appear on a wallboard becomes simple; pick an element from the palette and define its attributes.
The Circle is just one example, we have loads more; Donuts, Pie Charts, Graphs and some things I haven't made up names for yet. Most importantly, each element has the same level of flexibility demonstrated above.
In my opinion, it's a big step forward. It makes the process of designing a wallboard easier for us and the people we're making the wallboards with.
If You're New
Designed to work with AVAYA CMS, Discover extracts and processes real-time and historical data from CMS and blends it with data from your other sources such as WFM or Social Media.
The combined output is published as a wallboard display on your network, available to view from any device with a web browser.