The Road to Launch

In July 2017, we dropped a hint about a contact centre wallboard product we had been working on since Grey Space launched - we called it Discover.

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You're New Around Here

Designed to work with AVAYA CMS, Discover extracts and processes real-time and historical data from CMS and blends it with data from your other sources such as WFM or Social Media.

The combined output is published as a wallboard display on your network, available to view from any device with a web browser. 

Playing it Cool

Some of you may have noticed that we've been pretty quiet about it since. Nothing has gone wrong, quite the contrary in fact - development has been in full swing and we've had our heads down over the past few months making sure Discover does everything we want, and nothing we don't.

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The good news is, we are on track for a Q1 release and barring an apocalyptic event, Discover will launch on February 6th 2018.

The Reveal

On the run up to launch, we have 4-weeks of content planned, exploring specific parts of Discover in detail - there's some cool stuff coming so don't miss out.

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You're Late

'The Front End' is available to read right now, click below for fun.