Craig Writes a Guest Blog

A number of weeks ago, Injixo approached us to gauge interest in authoring a blog for them on the subject of forecasting - I'm a bit of a fan of Injixo blogs and it's a great platform for us to expand the scope of our usual AVAYA focussed content so the answer was, of course, yes.

Yesterday, Injixo published a guest blog by our very own Craig Hunter who chose to share his experience on the mechanics of getting historical data from an ACD to WFM and how the calculations used can impact forecasting.

It's a great endorsement of Craig's experience and a superb read so if you have a free 7 minutes I'd encourage you to take a look - click the image above or follow this link to access the fun.