Grey Space
Grey Space
Avaya Contact Centre Specialists

Extract. Process. Distribute.

Save Time

Adapt connects to your AVAYA reporting platform to provide tools to automate data requests and processing so you spend less time and resource gathering the data you need.

Take Control

Host Adapt on your own infrastructure or let us host everything for you using Microsoft Azure cloud services. Whatever you decide, you can control everything with Adapt’s browser based administration interface.

Work Efficiently

Adapt requests specific data from your reporting platform - capturing, processing and warehousing only the data you want in the arrangement you want.

Support Your Processes

Inject data directly to a SQL database or export a variety of formats to the location of your choice using FTP, SFTP or SCP, and forward the output in an email to multiple recipients.

We’ve got your back.

Unlimited Support

Adapt doesn’t break - we’re so confident we offer unlimited support from the moment you go live. If something goes wrong, we will fix it immediately.


From time to time we release patches, adding features and functionality to Adapt. When a new version is ready we’ll contact you to organise a convenient time to upgrade you to the latest release.

Change Over Time

Businesses and data requirements change over time - that’s why we’ll walk you through everything and include documentation to enable you make changes as and when you need them.

If you need help or advice, we’re a phone call away.

Already a customer?

If you’re having trouble with Adapt click here to raise a ticket and we’ll be right with you.

Future friendly, backwards compatible.

Adapt uses the concept of adapters to communicate with different AVAYA contact centre reporting platforms and uses off-the-shelf database technology for data warehousing.

Reporting Platform

  • AVAYA IQ 5.1.0 and above

  • AVAYA Call Management System (CMS) R15 and above

  • AVAYA Aura Contact Centre (AACC) 7.0.x and above

  • AVAYA Contact Centre Select (ACCS) 7.0.x and above


  • Microsoft SQL Server

We are expanding the scope of compatible AVAYA products and database technology so if you don’t see what you’re looking for, get in touch.

 Simple. Lightweight. Secure.

Cloud Hosted

We do the leg work, providing server infrastructure and VPN connectivity using Microsoft Azure cloud services. Once it’s ready, you’ll receive an IP address and authentication so you can safely connect to Adapt.


If you choose to host Adapt using your own infrastructure, a minimum specification Windows Server is all you need. As a bonus, Adapt will happily co-reside with other applications on an existing server.

Operating System Windows Server 2012 R2
vCPU 2 vCPUs @ 2.0GHz
Storage Application: 21MB
Logs: Approx 1MB/day
Data: Variable